Shipping Policy

Thank you for visiting and shopping at www.nematperfumes.com. Following are the terms and conditions that constitute our Shipping Policy.

Domestic Shipping Policy

1. General Information

• All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and refund you the total amount of your order using the original method of payment.

2. Domestic Shipping Regions

We offer shipping to all 50 states, including Alaska and Hawaii, as well as all U.S. territories and APO/FPO/DPO addresses.

3. Shipping Rates

• A flat shipping rate of $4.95 applies to all U.S. orders.
• Free shipping is provided for all orders over $75.

4. Shipment Confirmation & Order Tracking

• You will receive a Shipment Confirmation email once your order has been shipped, containing your tracking number(s). The tracking number will be active within 24 hours.

5. Shipping Carriers

• We utilize several shipping carriers, including but not limited to USPS, UPS, and FedEx.
• The choice of carrier is at the discretion of Nemat International, Inc based on the shipping address provided and the size/weight of the order.

6. Delivery Times

Orders are typically delivered within 3-7 business days of shipment.

7. Damages & Lost Packages

• Nemat International, Inc. is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact our support team for assistance to file a claim.
• Please save all packaging material and damaged goods before filing a claim.

8. Returns Policy

For information about our return policy, please review our Return & Refund Policy on our website.

9. Contact Us

For any questions regarding our international shipping policy, you can contact our Customer Service team at info@nematperfumes.com or give us a toll-free call at +1-800-936-3628

Business Hours for Calls: Monday to Friday - 9am to 5pm PST.

 

International Shipping Policy

1. General Information

All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and refund you the total amount of your order using the original method of payment.

2. Product Shipping Restrictions

The Eau De Parfum collection is not available for international shipping (Excluding Canada) due to regulatory and logistical constraints. Orders placed for this collection to be shipped outside of the U.S. & Canada will be cancelled and refunded.

3. International Shipping Regions and Rates

We offer international shipping to all countries, with the exception of those countries or regions with which shipping is legally prohibited (These include Spain, Greece & Mexico).

• Canada: Flat shipping rate of $19.95. Free shipping for orders over $119.99
• Other International Addresses: Flat shipping rate of $24.99. Free shipping for orders over $299.99

4. Shipment Confirmation & Order Tracking

You will receive a Shipment Confirmation email once your order has been shipped, containing your tracking number(s). The tracking number will be active within 24 hours.

Orders are typically shipped out within 1-3 business days of receipt. We do not ship out orders over the weekend or holidays. This lead time might be longer during busier periods of the year.

Most International orders are typically delivered within 3-7 business days. Customs clearance & processing might cause delays. 

5. Shipping Carrier

For international shipments, Nemat International, Inc. primarily uses FedEx Express as the designated shipping carrier. However, we reserve the right to use other carriers if necessary. Please note that this may affect delivery times and tracking capabilities.

6. Customs, Duties, and Taxes

• All prices include applicable customs duties, taxes, and broker fees.
• At checkout, customers will see a breakdown of their total including all fees. No additional charges will be due upon delivery.
• Please note that while we aim to ensure a seamless shopping experience for our International customers, some delays might be experienced due to customs processing.

7. Damages & Lost Packages

• Nemat International, Inc. is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact our support team for assistance to file a claim.
• Please save all packaging material and damaged goods before filing a claim.

8. Unclaimed Packages

If a package is returned to Nemat International, Inc. due to the customer's fault (e.g., incorrect address provided, failure to pick up the package from a local collection point, etc.), the refund will be processed minus the outbound and return shipping charges.

9. Returns Policy

For information about our return policy, please review our Return & Refund Policy on our website.

10. Contact Us

For any questions regarding our international shipping policy, you can contact our Customer Service team at info@nematperfumes.com or give us a toll-free call (For Canadian customers) at +1-800-936-3628 or +1-510-445-0300 (For all other international customers) 

Business Hours for Calls: Monday to Friday – 9:30am to 5:30pm PST.