All US orders receive free shipping over $75! Free Canadian shipping over $120! (USD)

Shipping Policy

Thank you for visiting and shopping at www.nematperfumes.com. Following are the terms and conditions that constitute our Shipping Policy.

Domestic Shipping Policy

  1. General Information
  1. Domestic Shipping Regions

We offer shipping to all 50 states, including Alaska and Hawaii, as well as all U.S. territories and APO/FPO/DPO addresses.

  1. Shipping Rates
  1. Shipment Confirmation & Order Tracking
  1. Shipping Carriers
  1. Delivery Times

Orders are typically delivered within 3-7 business days of shipment.

  1. Damages & Lost Packages
  1. Returns Policy

For information about our return policy, please review our Return & Refund Policy on our website.

  1. Contact Us

For any questions regarding our international shipping policy, you can contact our Customer Service team at info@nematperfumes.com or give us a toll-free call at +1-800-936-3628

Business Hours for Calls: Monday to Friday - 9am to 5pm PST.

 

International Shipping Policy

  1. General Information
All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and refund you the total amount of your order using the original method of payment.
  1. Product Shipping Restrictions

The Eau De Parfum collection is not available for international shipping (Excluding Canada) due to regulatory and logistical constraints. Orders placed for this collection to be shipped outside of the U.S. & Canada will be cancelled and refunded.

  1. International Shipping Regions and Rates

We offer international shipping to all countries, with the exception of those countries or regions with which shipping is legally prohibited (These include Spain, Greece & Mexico).

  1. Shipment Confirmation & Order Tracking

You will receive a Shipment Confirmation email once your order has been shipped, containing your tracking number(s). The tracking number will be active within 24 hours.

Orders are typically shipped out within 1-3 business days of receipt. We do not ship out orders over the weekend or holidays. This lead time might be longer during busier periods of the year.

Most International orders are typically delivered within 3-7 business days. Customs clearance & processing might cause delays. 

  1. Shipping Carrier

For international shipments, Nemat International, Inc. primarily uses FedEx Express as the designated shipping carrier. However, we reserve the right to use other carriers if necessary. Please note that this may affect delivery times and tracking capabilities.

  1. Customs, Duties, and Taxes
  1. Damages & Lost Packages
  1. Unclaimed Packages

If a package is returned to Nemat International, Inc. due to the customer's fault (e.g., incorrect address provided, failure to pick up the package from a local collection point, etc.), the refund will be processed minus the outbound and return shipping charges.

  1. Returns Policy

For information about our return policy, please review our Return & Refund Policy on our website.

  1. Contact Us

For any questions regarding our international shipping policy, you can contact our Customer Service team at info@nematperfumes.com or give us a toll-free call (For Canadian customers) at +1-800-936-3628 or +1-510-445-0300 (For all other international customers) 

Business Hours for Calls: Monday to Friday – 9:30am to 5:30pm PST.