Returns & Refunds Policy

Your satisfaction is our top priority. If you have any problems with your order, please contact us so that we can take steps to fix it. 

RETURNS

Returns can be accepted for unopened items, purchased directly from www.nematperfumes.com. If you wish to exchange or return items from your order, we are happy to either replace the item with another from the same collection, or refund your credit card. Returns are accepted up to 30 days after delivery to the recipient.

Fragrance samples are not eligible for returns. 

PLEASE NOTE: All returns must be shipped out by ground only. Do not return by USPS or Air Travel. 

REFUNDS (IF APPLICABLE)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@nematperfumes.com

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@nematperfumes.com and send your item to:

Nemat International, Inc. 

Returns Dept.

34135 7th Street, Union City, CA 94587

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: 

Nemat International, Inc.

Returns Department

34135 7th Street, Union city, CA 94587 USA

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.